Receptionist/ Call Center Booker
- Aid with directing call-in clients to the correct department for booking or service calls.
- Responsible for entering booker number and new client information into the internal database.
- Generated and scheduled lead appointments.
- Managed outbound and received inbound calls.
- Handled receptionist duties.
- Data entry via Microsoft Access.
Sales Manager
- Responsible for supporting the management team
- Achieved financial goals by demonstrating selling behaviors and floor leadership, and promoted a positive work environment.
- Executed operational processes and objectives in compliance with company standards and policies.
- Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development and product knowledge development.
- Collected customer feedback.
- Established, maintained, and expanded the customer base.
Tax Preparer
- Prepared fast, accurate, and friendly tax returns.
- Knowledge of liabilities and payment obligations.
- Worked with industry leading technology.
- Provided excellent communication and organizational skills.
- Able to work in a high volume environment.
- Strong interpersonal and multitasking skills.
Intern Accountant
- Analyzed transactions.
- Delivered transaction history into daily logs/journals.
- Tracked and reviewed cash withdrawals from operating accounts and payroll accounts.
- Performed cash reconciliations/daily cash balancing.
- Reconciled bank statements and ledger accounts.
- Provided support for the annual audit.
- Updated management reports.
- Assisted in day by day accounting tasks: entered A/P and A/R, processed payments, organized client billing folders, procedure documentation.
Customer Service/Sales Brand Representative
- Provided excellent customer service to every customer which led to increase sales.
- Handled a high volume of incoming phone calls from customers in regards to sales and merchandise.
- Responsible for making outgoing calls to our golden customers informing them of our current promos.
- Stocked shelves and maintained store appearance according to the retail store standards.
- Directly assisted customers with their purchase of merchandise.
- Maintained a courteous demeanor with flexibility and willingness to adapt and accept new challenges.
- Earned accommodations for high sales.
- Managed cash handling procedures and efficient in processing transactions.
Camp Counselor
- Monitored approximately 30 youth ages 5-7 daily to ensure youth received quality care, while taking responsibility for their social, cultural and educational development with effective multi-tasking skills.
- Teamed with other counselors to organize and lead field trips, sports and camp activities according to camp policies and procedures.
- Promoted a positive and healthy environment for campers through conflict resolution and problem solving.
EDUCATION & ACHIEVEMENTS
- Received Scholarship from Virginia Society of Certified Public Accountants (VSCPA) in 2013
- Professional Development Business Boot Camp Program; Accounting and Finance Club
- Graduated from Virginia Union University in May of 2014 with a Bachelor of Science Degree majoring in Accounting
- Overall GPA of 3.1 (Cum Laude), Qualified to sit for CPA Exam
It is important to list all previous work history tasks and duties in logical sequence when formatting a sequential resume.
